Avenue360 Health and Wellness
Call Center Agent (Humble)
Our Compensation Package Includes:
- Generous Paid Time Off- (11 paid holidays per year, 2 Floating Holidays per year, 14 paid Vacation days per year, 4 hours per month of accrued Sick days)
- Medical, Dental, and Vision
- 401K match up to 4%
- Company paid Life Insurance
- Company paid Short Term and Long-Term Disability
- Employee Assistance Program
Overview:
Call Center Agent interacts with callers/patients by phone and other means of communication, to schedule appts, provide information, and provide an amazing contact experience.
Duties and Responsibilities:
· Self-motivated learner, with positive attitude, sense of optimism, ownership and commitment.
· Properly greet callers, collect and or provide information based on purpose of call and script requirements.
· Conduct outreach calls, and general outbound calling.
· Assist callers/patients as needed, find solutions to questions, and provide amazing contract experience.
· Willingness to come in and help people every day, and get up and do it again tomorrow.
· Handle all aspects of patient appointment scheduling and referrals.
· Ability to use proper language, grammar and style, in verbal and written communications.
· Ability to understand basic health care industry terms (e.g. primary care, provider, benefits, HIPAA).
· Ability to research information using available resources, reference FAQ’s, and other information resources.
· Quick and accurate keyboard typing and navigation with mouse.
· Respond to customer emails and other non-phone inquiries/communications.
· Complete any required data entry, call logging and or reporting.
· Working knowledge in a MS Windows environment, Email, Online/Electronic Forms, Websites.
Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:
· High school graduate or equivalent required.
· Bilingual – English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information.
· Medical Assistant experience or clinical office support experience highly preferred.
· Customer service oriented
· Pleasant, professional, and articulate phone voice.
· Ability to handle multiple incoming callers/patients, tasks and responsibilities.
· Strong verbal and written grammar skills.
· Accurate keyboard typing, data-entry and mouse navigation skills.
· Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.
· Basic knowledge such as math, alphabetical or numerical filing may also be required.
· Patient scheduling experience.
· Strong knowledge in Medical Terminology.
· Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.
Continuing Education and Training Requirements:
Participates in training required by the funding source and/or required by licensing board.