Avenue360 Health and Wellness

About Us

Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360 provides high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical, dental, behavioral health and social service needs.  Our compassionate care extends to those with and without insurance, and we believe income must not determine the level of and access to quality health care. Providing comprehensive, high quality, and caring service is at the core of what we do, whether medical, dental, behavioral health, hospice care, or supportive housing programs.

What we have to offer

Our Compensation Package Includes:

• Generous Paid Time Off- (11 paid holidays per year, 2 Floating Holidays per year, 14 paid Vacation days per year, 4 hours per month of accrued Sick days)
• Medical, Dental, and Vision
• 401K match up to 4%.
• Company paid Life Insurance
• Company paid Short Term and Long-Term Disability
• Employee Assistance Program

Overview:

The Lead Case Manager - Rapid Rehousing (RRH) conducts assessments, determines eligibility, develops individualized case plans, links families with community-based housing and service resources, manages financial assistance funds (security deposits, rent), and provides case management services in conjunction with community partners.

Responsibilities:

• Conduct comprehensive assessments of potential participants.
• Develop Individualized Housing and Service Plans (IHSP) for each participant using the comprehensive assessment
• Collect all necessary documentation needed to support assistance
• Assists participants to secure appropriate housing based on household size, composition, geographic preference, and other participant determinants.
• Determine and recommend to supervisor the level and duration of financial assistance for eligible participants
• Prepare requests for financial assistance and submit all required documentation to supervisor for approval
• Manage and track financial assistance funds
• Collaboratively work with housing case manager to find permanent housing options for program participants
• Interface with landlords whenever necessary to mitigate issues or advocate for participants.
• Provide case management services including, but not limited to: providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services; following up to ensure that the referrals were completed and tracking and documenting participant progress
• Collaborate with other departments and agency programs to maximize participant outcomes, program goals, and agency mission
• Recertify participants receiving financial assistance every month to assess participant progress and needs
• Collaborate and communicate closely with formal partner agencies for the program (WorkSource Centers, family shelters, etc.)
• Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS) and hard copy case records
• Maintains complete, accurate, and up-to-date participant hard-copy files and in TEAMS
• Pay attention to detail and deadlines
• Prepare and submit weekly program update and financial assistance tracking reports.
• Provide daily supervision to assigned-to-assigned staff.
• Review and audit client hard copy files to ensure that complete, detailed, and accurate data is captured in a timely manner, and is completed according to the agency, Continuum of Care (CoC), and funder requirements.
• Attend trainings required by the CoC and funding source. Other duties as assigned.

Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:

• Bachelor’s Degree or commensurate experience; undergraduate degree in social work or a closely related field preferred.
• At least 2 years of team lead experience preferred.
• 2 years of recent housing experience with local, state and/or federal programs preferred.
• 2 years of experience working with homeless individuals and families desired.
• Proficiency in the use of Microsoft software applications required.
• At least 1 year of experience with the Homeless Management Information System (HMIS) desired; willingness and ability to be trained on the system required.
• Bilingual (English/Spanish) desired.
• Participates in trainings required by the agency, funding source(s), and/or as required by licensure if applicable.

Continuing Education and Training Requirements:

• Participates in trainings required by the agency, funding source(s), and/or as required by licensure if applicable.

JOB CODE: Req 1652